MPS Solutions

Study and organization of information strategies, sales and promotion of products with the use of communication channels in direct contact with customers.

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E2E solution provider for companies in the field of Call Center is the matrix technique of Customer

Present in different fields of services for business communication, MPS Solutions is a brain and body rental company, that can make available human resources for various activities of the enterprise communication.


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MPS Solutions Srl operates in the following services

Devices

Order Management

Through our services inbound-selling is possible to manage the acceptance of various types of orders. MPS Solutions customers, calling it assigned, may order products and/or services with a professional dialogue that, if necessary, will interact with the warehouse management systems and availability of the Company. Orders can then be collected in offline mode and retransmitted to the company at the end of the day, or in online mode which include orders verification and immediate commitment to the stock availability. This method provides the integration of our system to the order management appliance.

Teleselling

We create marketing campaigns for Products& Services Companies. The campaigns follow the instructions of the Company and the support of MPS Solutions, both as regards of the target identification and operators training with the schema definition and the contract script or the mode <> that the operator must follow. We are equipped with a complete data base for both customer and it's business target. Each campaign is subjected to a real time monitoring that allows the maximization of the results and then the return on investment.

The easy way to make your ideas alive!

 

Telemarketing

Is the most effective way to acquire new customers and retain the existing ones. It aims to achieve the highest number of business contacts at a specific target audience. We analyze in depth the objectives to be achieved in order to define the contact mode, the purpose of the call and the writing of a script which can reflect the characteristics of the communication and image of the client.

Front Office

MPS Solutions provides  Queue Manager telephone service for technical and commercial support available 24/7 in the One Call Solution and Single Point of contact. The service is realized with the help of professionally trained operators able to ensure a continued coverage, whatever the times and linguistic needs are.

Back Office

The outsourcing of business processes is not core, the company's important decisions in many cases allows you to streamline and variabilize your own costs, increasing at the same time the efficiency and the operational flexibility. MPS Solutions offers specialized services for the back-office processes management and data-entry.

 

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